FAQ PAGE

FAQ Section
Q: 1. What materials are your collars and leashes made from?

Our collars and leashes are crafted using high-quality recycled polyester webbing, ensuring durability and a sustainable choice for your pet.

Q: Can I wash the collars and leashes? If so, what are the care instructions??

Yes, our products are easily washable. Simply hand wash with standard detergent, wipe metal accessories dry, and allow the recycled polyester webbing to air dry.

Q: What is the shipping cost, and do you offer international shipping??

Shipping costs are automatically calculated at checkout. We do offer international shipping, but please note that customs fees are the customer's responsibility.

Q: How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on our website.

Q: Do you have a return policy, and how does the process work?

Yes, we have a return policy. Please check our Returns page for detailed instructions on returning items within the specified timeframe.

Q: Are there any discounts or promotions available?

Keep an eye on our website and subscribe to our newsletter for exclusive discounts and promotions. Follow us on social media for updates!

Q: What should I do if I receive a damaged or incorrect item?

: We apologize for any inconvenience. Please contact our customer support at with your order number, and we'll promptly assist you.

Q:Do you offer customizations or personalization for the collars?

Currently, we don't offer customizations, but we're exploring options to provide personalized collars in the future.